Watch out, world! Ivy’s back! I’m sure you’ve been wondering where I’ve been. Well, between dealing with several family emergency-type things, trying to pull myself out of the very serious depression I’d been in for over a year and a half, and starting a new project, I was completely harried and needed some time off. Heather was gracious enough to give me a month to get my act together and come back here rockin’. So, look out, world! I’m back.
My new project actually ties in with the subject du jour. What I’ve been thinking about lately is how I will go to a store- even if it’s out of the way, even if it’s (SLIGHTLY) more expensive- if it has fabulous customer service. This is why I shop at Costco over Sam’s Club, or have car insurance with Geico compared to some of the cut-rate agencies. Sure, it might not be cheaper, but the service is better, and that saves time and frustration, which is worth more than money.
Another example of where I choose one store over another is Publix vs. Kroger. Now, not everyone has Publix or Kroger, but I’m sure you know the grocery stores in your area. There’s usually one with slightly higher prices and better service, and one with slightly lower prices, but worse customer service. Here in the Nashville area, it’s Publix with the great service and Kroger with the lower prices. One time I went to Publix when it was raining- they actually had me pull my car up to the door and they loaded my car for me so I didn’t have to get out in the rain. Amazing.
Or, the difference between Home Depot and Lowes. Now, while Publix focuses on having great customer service, I don’t know that either of them truly focus on that. But in my area, Home Depot has amazing customer service. Every time I go in there and stare at things confusedly, there’s someone who is johnny-on-the-spot to tell me what I need to do and even give me tips on installing what I’ve bought. Lowe’s, on the other hand, has dismal customer service and I almost never go there, even though it’s closer to my house than Home Depot.
My new project is a company that focuses on customer service. It’s an auto repair shop in Murfreesboro, Tennessee. If you happen to live in that area, I highly recommend the shop, not just because I am blogging for them, but because I stand behind their honesty and great customer service. And so do they.
So, Home Eccers, tell me- will you go to stores that go out of their way to have great customer service, or is it all about price for you? How do we reconcile our desire for thrift with our other desire to be treated well and have our questions answered? What stores in your area are great about customer service, and which ones do you just hate?