Would you go back for $2?

Ivy says:

Over at Money Saving Mom, there’s a very interesting question:

This morning I was in Kroger taking advantages of the great sale they have going on now. Somehow there was a mistake with my coupons and I was overcharged by $2. I knew when I paid that something wasn’t right, but did not want to hold up the line trying to figure out what was wrong.

I figured out the mistake when I got home. Now I’m debating whether or not to go back and ask for a refund for the $2 I was overcharged.

1. How much of a mistake is “enough” in your book to worry about (i.e.: take the trouble of going back to the store for)? In my example above, I got approx. $35 of groceries for only $6, so am I being “greedy” to dispute a $2 mistake?

2. What are your tips for handling these kinds of disputes? Is there a “right” way to do it, besides being extra polite and humble? -Nancy

This is right up my alley- I have always been bothered vastly by being overcharged. Especially when it’s a very small amount like a nickel. The thing is, if they are overcharging me a nickel and they overcharge another 10,000 people the same day a nickel, that’s $500 in totally undeserved profit they’re making. While that’s not going to make or break anyone, I think corporations get enough breaks without taking my nickel. Yes, I’ve probably spent too much time thinking about this, ha.

But seriously- I hate overcharges and will let a manager know about any overcharges starting at a nickel. I always check my receipt before I leave the parking lot, so there’s no driving back to the store, but I would probably go see a manager next time I was in the store. To me, it’s the principle of the thing.

I am very nice to whoever I speak with when I’m asking to get my overcharges fixed. Being nice gets you a lot further than yelling.

What do you think, Home Eccers? Is it the principle, to you? Or do you let it go?



15 Comments

  1. malia on April 5, 2008 at 10:01 am

    If I caught the error before leaving, which is highly unlikely since I suck at math, I would take care of it then. I don’t like grocery shopping; I put it off as long as I can. I would not make another trip back to that place just to get a $2 refund! ::shudders::



  2. Alison @ This Wasn't In The Plan on April 4, 2008 at 9:43 pm

    I probably wouldn’t make a special trip for it, but I always check my receipt before I leave, so rarely do I make it home and then notice a discrepancy.

    The store I usually shop at has had really lame customer service in the past (it’s gotten a lot better recently) and their CS booth used to be located in a really awkward place, so as much as I’m all about getting a price adjustment for principle’s sake, if I had two kids with me, and it was a small mistake, I wouldn’t bother.



  3. Carol on April 4, 2008 at 8:40 pm

    I don’t think I would run back, but I would call them, and take care of it on my next trip.

    If you look at it as 2 bucks, it doesn’t seem like much. But if you are saying you only spent 6 or 8 dollars then 2 bucks is a big percentage of it. It is like being overcharged at least 25 %. Too tired to do the exact math right not. So yeah, that is a lot to be overcharged.



  4. themomhalf on April 4, 2008 at 6:49 pm

    yes i would go back, since now kroger is now the only grocery store in town. there are no other grocery stores in town anymore, no choice to shop elsewhere.



  5. Pam on April 4, 2008 at 6:35 pm

    I would call and tell my story to the manager briefly…..I would get the managers name write it on the back of the receipt along with the date and time of the conversation…….then the next time I went to the store I would collect my $2
    Pam, South Bend



  6. Mrs. Micah on April 4, 2008 at 5:35 pm

    It helps that I tend to self-check out so I can see the prices ring up.

    But I’m with Bramble, I’d think first about gas. I’m inclined to let things go under $5….though not if it’s a regular issue. But a one-time mistake with a store for less than $5 if I’m not going by in the next 2 days or so…I’ll let it slide.

    Second mistake, I’d probably go back even if it was small.



  7. Mrs.W on April 4, 2008 at 4:50 pm

    When I lived in GA, I shopped at Kroger regularly–they are NOTORIOUS for overcharging. (So is Target, by the way.)

    You can just call the manager and explain the mistake–they’ll make a note of it and refund your money the next time you visit. (I would think going back within the week.)



  8. Makeshift Mama on April 4, 2008 at 4:47 pm

    I think it would have to be at least a dollar for me. But I wouldn’t make a special trip – I’d just take with me the next time I shopped and stop by the customer service desk first thing. I don’t care about the principle of the thing so much, but every dollar counts at our house!



  9. JayMonster on April 4, 2008 at 4:04 pm

    First, like you I double check things, if not on line, usually immediately after paying so that I don’t have to go back.

    In the odd times that I do have to go back, (assuming it is a store I go to regularly) I just go back and bring my receipt on the next trip. Most people don’t realize this, but you know you CAN make returns at the grocery store, most with “no questions asked” (within a reasonable time of course, and nothing expired). I will ask for the correction or adjustment. If I meet with resistance, I usually will just state that I will return the item (I will SAY it whether or not I brought the item back to return), and simply buy it again at the correct price. It has been a rare instance that I have not been given a correction.

    But like others said, I wouldn’t go out of my way and spend more in gas than money than the $2 is worth at this point. If you are in the neighborhood thought, then by all means do it.



  10. ScrappyQuilter on April 4, 2008 at 4:00 pm

    Easy one for me–I live 2 blocks from Kroger, so I usually give the receipt to one of my kids and tell them they could have the money if they can get it refunded. Since I’m not the kind of mom who hands out a lot of free money, at least one of the kids is usually interested. It’s a chance for the kid to learn how to deal with awkward situations, they get a bit of pocket money, and Kroger gets notified that they need to update their computerized price thingie (I think that’s the technical term)…everybody wins!

    I have to say, Kroger does this pretty often, about once a month.



  11. Lisa-Domestic Accident on April 4, 2008 at 3:51 pm

    I wouldn’t go back either.

    Because I’m lazy.



  12. Christopher on April 4, 2008 at 3:31 pm

    I would never go back to the store over a $2 mistake because my time is valuable. Plus, if you look at your shopping life as a whole you’ll probably notice there’s a wash. The cashier at Trader Joe’s rang only rang up two of the three bottles of wine I bought the other day, for instance.



  13. Bramble on April 4, 2008 at 3:27 pm

    i’d only go back if the refund was more than the gas it would take to get there



  14. Summer on April 4, 2008 at 3:21 pm

    In my mind, the world keeps these sorts of things in balance. I’m sure I have probably picked something up from a shelf that said $8.99 only for it to actually ring up at $6.99. I didn’t hand them an extra two bucks because the shelf said so, I was just thankful to save two bucks unexpectedly.

    Ten dollars though??? I’d be in the car on my way back in a heartbeat!!! 🙂



  15. Mrs. M on April 4, 2008 at 2:26 pm

    I would totally go back. To me, it’s principal too. I’ve had great experiences at Kroger. There was a time when I bought a few jugs of apple juice and when i got home one was fermented somewhere in between beer and vinegar and they were very kind about it.