Over at Money Saving Mom, there’s a very interesting question:
This morning I was in Kroger taking advantages of the great sale they have going on now. Somehow there was a mistake with my coupons and I was overcharged by $2. I knew when I paid that something wasn’t right, but did not want to hold up the line trying to figure out what was wrong.
I figured out the mistake when I got home. Now I’m debating whether or not to go back and ask for a refund for the $2 I was overcharged.
1. How much of a mistake is “enough” in your book to worry about (i.e.: take the trouble of going back to the store for)? In my example above, I got approx. $35 of groceries for only $6, so am I being “greedy” to dispute a $2 mistake?
2. What are your tips for handling these kinds of disputes? Is there a “right” way to do it, besides being extra polite and humble? -Nancy
This is right up my alley- I have always been bothered vastly by being overcharged. Especially when it’s a very small amount like a nickel. The thing is, if they are overcharging me a nickel and they overcharge another 10,000 people the same day a nickel, that’s $500 in totally undeserved profit they’re making. While that’s not going to make or break anyone, I think corporations get enough breaks without taking my nickel. Yes, I’ve probably spent too much time thinking about this, ha.
But seriously- I hate overcharges and will let a manager know about any overcharges starting at a nickel. I always check my receipt before I leave the parking lot, so there’s no driving back to the store, but I would probably go see a manager next time I was in the store. To me, it’s the principle of the thing.
I am very nice to whoever I speak with when I’m asking to get my overcharges fixed. Being nice gets you a lot further than yelling.
What do you think, Home Eccers? Is it the principle, to you? Or do you let it go?