Comments on: The Joy Of Great Customer Service

By: karsyn

karsyn — Sat, 27 Jun 2009 13:13:05 +0000

i agree the smyrna home depot in tennesse is one of the best around when it comes to service. The associates are extremely helpfull and very friendly. not to mention you can find help when needed.

By: Becca

Becca — Wed, 03 Jun 2009 18:37:50 +0000

I wanted to do a follow up because last night I had the BEST customer service I think I have ever had. We have had a nightmare going on with our minivan and plates due to the car being in two different states, garaged for a big hunk of time, etc. Arizona needed documents we couldn’t give them…..yada yada….we would up with a suspensded registration and no one at DMN/DOT could give us the same answer as anyone else.

SO…we went to a third party auto registration place last night and my man Steve TOOK CARE OF US. He got it straightened out, laughing and smiling all the way. We were in and out in thirty minutes and it cost us less than we ever dreamed.

Kudos to customer service. I will never go back to the DOT again if Steve’s company is able to do it for me.

By: Heather @ Not a DIY LIfe

Heather @ Not a DIY LIfe — Wed, 03 Jun 2009 12:45:25 +0000

My favorite local grocery store is Food Lion. They generally have the lowest prices. And the newest location, which 1.5 miles from my house, has wonderful customer service. I already know the meat manager very well because we chat every time he sees me. So I get both and I’m happy about that!

By: Badbadivy

Badbadivy — Tue, 02 Jun 2009 21:35:23 +0000

Home Depot vs. Lowes appears to be very dependent on area. If you’re ever in Smyrna, TN, forget Lowes and hit Home Depot.

By: Badbadivy

Badbadivy — Tue, 02 Jun 2009 21:33:17 +0000

Jax, it appears our comments only nest so far, so I’m replying to Heather and hoping you see it. Me, I like the #2 combo with a lemonade. It’s a grilled chicken sandwich and I add honey mustard to it. The lemonade is TO DIE FOR.

By: JaxCC

JaxCC — Tue, 02 Jun 2009 20:49:19 +0000

I think I may have to go to Chick Fil A some time soon. What should I order? Pay no attention to calories; tell me what’s best.

By: Ceci

Ceci — Tue, 02 Jun 2009 19:50:00 +0000

I don’t notice a whole lot of customer service difference in the stores I shop (Kroger vs. Randalls vs. Rice Epicurian). I shopped HEB for the first time recently and they had awful CS, and the prices weren’t that much cheaper than Kroger or Randalls. The only difference I saw was that I don’t need a Krogers card to get their sale on Coke products, but they were the same price as Kroger’s sale (3 for $11). I rarely shop R.E. anymore because it isn’t convenient, and it’s more expensive, but when I lived near one I went there becasue the food quality was better than the Randalls (which was right next door). I think Home Depot has better CS in terms of finding someone who can help, but Lowe’s has better CS in terms of “i want to do this, what do I need.”

Not entirely related, but I have yet to find a post office with good customer service. I stood in line for 40 minutes yesterday during lunch, along with about 6 other people, becasue there was only one person working the desk (during lunch hour you would think there would be more), she had laryngitis, and the person she was helping was hard of hearing so it took forever for that first customer to be assisted. I felt bad for the guy in front of me who was just buying stamps.

By: Stacy

Stacy — Tue, 02 Jun 2009 18:41:17 +0000

Will usually go to the lower-priced place because money’s so tight, and only if it’s not inconvenient for me, but I PREFER the place with the good service. Out here in CA, I like to go to Vons, but I ususally go to Stater Bros. for groceries. However, I have all but given up Walmart because I feel like I enter a black hole when I go–too much time, too little to show for it. I almost always go to Target instead. Out here, I find that Home Depot is pretty lousy, but Lowe’s is much better. I think it usually comes down to how well managed a place is, and what that manager expects from his/her employees. Of course, the way they manage can be largely dictated by the corporation’s techniques too.

By: Heather

Heather — Tue, 02 Jun 2009 16:23:48 +0000

In addition to the whole great CS, I love that they use peanut oil. I’m sorry for those folks who are allergic, but there is something so much better about deep frying in peanut oil. If I’m going to be having a calorie splurge, I like for it to taste GOOD.

By: Jill W

Jill W — Tue, 02 Jun 2009 16:08:44 +0000

I go to Albertson’s instead of WinCo because of the customer service. WinCo has screaming, running kids and I can’t take that. They also don’t give a crap if they are nice or not-much less helpful. Albertson’s always has great customer service, and friendly employees. My friends tell me, ‘but Albertson’s is more expensive-just go to WinCo to save money’. But, when I shop the sales at Albies, I save more than I ever could at WinCo. So, no thanks, I’ll stick to good CS, too! oh, and Welcome Back!